Shipping Policy

Last updated: November 5, 2026

At Piaoyu, we aim to process and deliver your orders as smoothly and efficiently as possible. Please read the following shipping policy before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days do not include weekends or public holidays.

During busy periods, promotional events or holidays, order processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Destinations

We currently offer international shipping to selected countries and regions, including destinations in Europe and South Korea, as well as other locations where delivery services are available.

Available shipping destinations and shipping methods will be displayed at checkout.

If your country or region is not available at checkout, we may not currently be able to deliver to that destination.

3. Shipping Methods and Delivery Estimates

We work with third-party logistics providers and international shipping carriers to deliver orders.

Available shipping methods and estimated delivery times may vary depending on:

• The destination country or region.

• The shipping method selected.

• Customs clearance procedures.

• Local delivery arrangements.

• Weather conditions, holidays and other circumstances beyond our control.

Any delivery timeframe displayed at checkout or provided in a shipping confirmation is an estimate only, unless otherwise required by applicable law.

Delivery dates are not guaranteed. Delays may occur due to customs inspections, carrier operations or other unexpected circumstances.

4. Shipping Costs

Shipping costs are calculated based on factors such as the destination, product weight, package dimensions and shipping method.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

If free shipping is available for a particular product, destination or order value, the applicable conditions will be displayed on the relevant product page or at checkout.

Any additional customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country are the responsibility of the customer, unless otherwise stated at checkout or required by applicable law.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and tracking information, where available.

Please allow some time for the tracking information to become active after dispatch.

Tracking updates may be delayed or temporarily unavailable while a package is in transit, undergoing customs clearance or being transferred between logistics providers.

You can use the tracking number provided in your shipping confirmation to check the latest delivery status.

6. Customs, Duties and Import Regulations

International shipments may be subject to customs inspections, import duties, VAT and other charges imposed by the destination country.

Customers are responsible for ensuring that the products they order can legally be imported into their country or region.

For products subject to specific import restrictions, age requirements, licensing requirements or other regulatory controls, customers must check the applicable local laws before placing an order.

Customs clearance times and decisions are determined by the relevant authorities and are outside our direct control.

Where applicable law requires the seller to collect or pay import taxes or duties, we will comply with those requirements.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your name, address, postal code, email address and other delivery details before completing your purchase.

If you notice an error, contact us as soon as possible at piaoyuguoji@126.com.

We will try to assist with address corrections before the order is dispatched. However, we cannot guarantee that changes can be made after shipment.

Additional costs resulting from incorrect or incomplete shipping information may be charged to the customer where permitted by applicable law.

8. Delayed, Lost or Damaged Packages

If your package is delayed, please first check the tracking information and allow reasonable time for the carrier to update the delivery status.

If the tracking information has not changed for an extended period, or your package appears to be lost or delivered incorrectly, please contact us at piaoyuguoji@126.com.

We will review the available tracking information and work with the relevant logistics provider to investigate the issue.

If your order arrives damaged, please contact us as soon as possible and provide your order number and clear photographs of the damaged package or product.

We will review the situation and provide an appropriate solution in accordance with our Refund Policy and applicable law.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

9. Delivery Address and Failed Delivery

Please ensure that someone is available to receive the package when required by the local delivery service.

If delivery fails because the recipient is unavailable, the address is incorrect, or the package is not collected from a designated pickup location, the carrier may arrange another delivery attempt or return the package.

If a package is returned to us, we will contact you to discuss the available options.

Any additional shipping costs arising from a failed delivery may be handled in accordance with applicable law and our Refund Policy.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

Store Name: Piaoyu
Legal Business Name: Linyi Piaoyu International Trade Co., Ltd.
Email: piaoyuguoji@126.com
Contact Page: https://piaoyuslingshot.com/policies/contact-information

We will do our best to assist you with your order.